Simple Guide (Layman)
Plain-language explanation of how RaynAI WhatsApp works, with easy-to-follow flows.
RaynAI WhatsApp — Simple Guide
This page explains the WhatsApp experience in everyday language. No technical setup. No secrets. Just what happens, who does what, and why it is safe.
Think of WhatsApp as the front door. RaynAI is the secure office behind that door.
The big picture
In one sentence:
You chat on WhatsApp; RaynAI securely runs the real work and keeps the
official records.
| What WhatsApp does | What RaynAI does |
|---|---|
| Easy place to send a message | Checks identity and permissions |
| Shows short menus and alerts | Stores tickets, sessions, and audit trail |
| Links you into the app when needed | Holds full clinical detail (reports, images) |
Who is this for?
- Clinic staff who need a quick way to register or get help
- Radiologists who receive urgent case alerts
- Managers who want to understand the journey before go-live
- Partners comparing Daya / MS / GDX experiences
Everyday journey (start here)
Tip: Reply with 1, 2, 3, or 4.
Say CANCEL to go back to the menu.
Say END or EXIT to finish the conversation.
Flow 1 — Register an existing clinic
Use this when the clinic already exists in RaynAI and just needs WhatsApp linked.
What you experience
- Choose Register Clinic for WhatsApp
- Enter your clinic code (example style:
DAYA-K7M4Q2) - Complete verification
- Your WhatsApp number is trusted for that clinic
If something goes wrong
- Wrong code → you are asked to try again
- Inactive clinic → contact support (WhatsApp alone cannot override this)
Flow 2 — Onboard a new clinic
Use this when a clinic is new and needs approval before it can use the system.
What success looks like
- You receive a result message
- You get a clinic code / username (where applicable)
- You finish setup inside RaynAI (for example First Time User / password)
Why approval exists
So new clinics are reviewed by authorised people — not opened automatically by chat alone.
Flow 3 — Reset password (safely)
Important for trust
- RaynAI does not put the OTP inside the chat link
- Messages avoid confirming whether a username exists
- Full password change happens in the secure RaynAI screen
Flow 4 — Ask for support
WhatsApp starts the request.
RaynAI turns it into a tracked support ticket — not a lost chat history.
Flow 5 — Urgent clinical alerts (Priority / STAT)
WhatsApp can notify people when a case needs attention. Sensitive patient details stay out of the chat.
| Urgency | What WhatsApp does |
|---|---|
| Routine | Usually silent |
| Priority | Sends a notification with a secure link |
| STAT | Alert + acknowledgement + escalation if nobody responds |
What the alert includes (typical)
Case reference, clinic, modality, time, secure RaynAI link.
What it deliberately excludes
Patient name, ID/passport, date of birth, diagnosis, report text, and images.
Simple rules to remember
- Hi opens the menu
- CANCEL returns to the menu
- END / EXIT closes the session
- WhatsApp is for speed; RaynAI is for the full, secure work
- Your organisation may have its own WhatsApp display name and menu wording — same RaynAI core underneath
What managers should approve before go-live
Before launching for a centre, confirm:
- Display name / WhatsApp number branding
- Exact menu options users will see
- Who owns clinic registration and onboarding approvals
- Who owns support replies
- Password / OTP recovery rules
- Priority and STAT alert rules
- Who can acknowledge STAT cases
- Escalation timings and recipients
- Privacy rule: no sensitive patient data in WhatsApp
Where to go next
- Need engineering / deployment steps?
→ Implementation Guide (sign-in required) - Back to the short index?
→ WhatsApp Overview
Client-specific sample chats are shared with your organisation through a private link from RaynAI — they are not listed on the public docs home.